Terms and conditions & guidelines

The general conditions & guidelines are an integral part of any agreement for catering or an event in the broadest sense of the word and this in an establishment operated by Alix – Table & Jardin d’Amis bv.

The terms and conditions are available online through our website.

Content:

• Article 01 – Parties.
• Article 02 – Acceptance of general conditions & Applicability.
• Article 03 – Offers, orders, agreements & min. number of persons
• Article 04 – Prices
• Article 05 – Options & Reservations
• Article 06 – Advance payment
• Article 07 – Cancellation or cancellation of an order or reservation
• Article 08 – Invoicing & Payment.
• Article 09 – Final number of persons
• Article 10 – Locations
• Article 11 – Room Dressing, Decoration & Timetable.
• Article 12 – Entertainment
• Article 13 – Duration of Event & Closing.
• Article 14 – Smoking ban
• Article 15 – Damages Caused & Indemnification.
• Article 16 – Force majeure
• Article 17 – Changed circumstances
• Article 18 – Encumbrance
• Article 19 – Copyright
• Article 20 – Security
• Article 21 – Insurance
• Article 22 – Nullity of provisions
• Article 23 – Contestation

Article 01 – Parties.

The agreement is made between:
On the one hand, Alix – Table & Jardin d’Amis bv, hereinafter referred to as ALIX, with its registered office at Kortrijksesteenweg 206, 9000 Ghent, and registered under BE 0600 919 552. ALIX can be contacted via +32 9 328 94 38 or info@alix.gent. Orders/quotes/agreements are always considered to be entered into with Alix – Table & Jardin d’Amis bv.
Furthermore, a distinction is made between:
Jardin d’Amis (the garden and greenhouse), hereinafter referred to as JARDIN.
Table d’Amis (the indoor area of the restaurant, which is only accessible to guests of the specific event at the time the event takes place), hereinafter referred to as TABLE.
Chambre d’Amis (the ground floor of the guesthouse, including the terrace and a designated section of the garden, excluding the guest rooms), hereinafter referred to as CHAMBRE, as described in Article 10.

2. On the other hand, the Customer, being the natural or legal person who signs the agreement, quotation or order or in whose name it is signed. An offer or order confirmed by e-mail is considered to be signed, further mentioned as CUSTOMER.

Article 02 – Acceptance of general conditions & Applicability.

The present general terms and conditions apply to all contracts concluded between ALIX and the customer, as well as to all other legal relations between ALIX and the customer, including orders and offers. Deviations from these general terms and conditions shall only be opposable to ALIX if confirmed by ALIX in writing by e-mail. In any case, the present general terms and conditions take precedence over those of the customer. These general terms and conditions shall apply both if the customer is a natural or legal person who acquires or uses the delivered goods or services exclusively for non-professional purposes, and between companies, in commercial transactions leading to the delivery of goods or the provision of services in the context of an (entirely or partially) independent professional or economic activity. The fact that the customer has not received ALIX’s general terms and conditions in his legal native language does not exempt him from their application. If desired, the customer can obtain a translation by mail upon his written request. Placement of an order or reservation by the customer shall be considered as express acceptance of the general terms and conditions.

Article 03 – Offers, orders, agreements & min. number of persons

1. The offers drawn up by ALIX are always without obligation and can at no time constitute an obligation on the part of ALIX. Likewise, the prices of the offered catering formulas are purely informative and can never constitute an acceptance of an offer or a commitment.

Each order transmitted by the client does bind the client, but ALIX is only bound after written acceptance by e-mail of the order by ALIX. Any change in the order is always the responsibility of the customer. Nor can ALIX be held liable for material errors in its offers.

2. ALIX reserves the right to change the terms of payment before the final written acceptance of the client’s order or reservation. It will inform the client of the modified conditions in a timely manner. At that time, the latter retains the right to renounce the conclusion of the contract free of charge. The modification of these terms may be motivated by the amount of the total amount, any risks and the solvency of the client. The application of these is made without any justification or proof.

3. Due to the use of fresh products, some raw materials may not be in stock (o.w.v. season, supply, market supply, etc). These will be replaced by equivalent products of the same quality and price.

4. Agreements with ALIX personnel are not binding unless confirmed in writing via email and by the appropriate persons for ALIX.

5. We have a minimum number of people:

• TABLE: min. 15 adults to 40 people (including children)
• JARDIN: min. 40 adults to 150 people (including children); on Saturday or (day before) holiday in high season (early May to late September) min. 75 adults; up to 200 people for a standing formula (walking)
• Appearance as adults: from 12 years of age
• Children are: 3 to 12 year olds

The minima apply to all quotes unless agreed otherwise.

Article 04 – Prices

Each quote/agreement is always drawn up based on the information provided by the customer regarding location, schedule, and number of guests (see Article 3.5). The price will be recalculated if any changes occur (see Article 9: Final number of guests).
If, after concluding the agreement, the customer makes changes to the agreed-upon details regarding location, schedule, number of guests, required materials, or any other aspect, these modifications may result in an increase in the agreed price. The agreed price remains the minimum price.
Additionally, an increase in the agreed price will be applied if the customer has provided incorrect information to ALIX, such as a higher number of guests, additional consumption, etc.

2. The prices stated on the price lists, offers and agreements are, unless otherwise stated and except for private consumers, always exclusive of VAT. The following VAT percentages are applied: 12% on food, 21% on beverages, 21% on accommodation and furniture. Logistic and other supplies, such as plates, glasses, cutlery, chairs, tables and table decorations are included in the agreed price, unless stated otherwise.

3. Unless otherwise stipulated in writing in the agreement, drinks and food shall be provided exclusively by ALIX. Unless agreed in writing, it is not allowed to consume your own drinks and food during the event organized by ALIX, nor is it allowed to use your own catering services.

4. Prices of orders shall remain valid for 1 month after confirmation of the order by the customer. Unless otherwise stipulated, prices may change due to increases in raw material prices, salaries, social and fiscal charges, as well as other objectively measurable elements. The revised prices shall be calculated according to the following formula: p = P (a gr/GR+ b l/L + c x/X + d y/Y +… + 0.20) where : P = price in the offer; p = the new price; a = the coefficient for raw materials; gr -price of raw materials at the time of price adjustment; GR -price of the same raw materials at the time of contract conclusion; b = the coefficient for personnel costs; l -personnel costs at the time of price adjustment; L -personnel costs at the time of contract conclusion; c,d… = the coefficients for other objectively measurable elements; x, y…. – cost of any other objectively measurable element at the time of the price adjustment; X, Y… – cost of any other objectively measurable element (as specified in the offer) at the time of the conclusion of the contract; the value of all coefficients together equals 0.8.

5. If VAT changes before the date of the event, the total price will be adjusted accordingly.

Article 05 – Options & Reservations

When requesting a quote, the customer can obtain an option. This option is non-binding and guaranteed for 2 weeks after sending the offer. If the customer agrees to the offer, he is obliged to pay a deposit within the period provided for in article 06. If ALIX does not receive a deposit within the aforementioned period, the reservation expires and the customer is deemed to have cancelled the contract. In such a case, the client shall owe ALIX cancellation fees in accordance with Article 07 below.

Article 06 – Advance payment

1. The advance payment is 40% of the total agreed amount including VAT.
2. The payment of the advance must be made by bank transfer in accordance with the advance invoice sent by ALIX within the period mentioned on this invoice to the account of Alix BV, Kortrijksesteenweg 206, 9000 Ghent, with account number BE37 0017 4243 3228 (GEBABEBB) and using the structured communication.

Article 07 – Cancellation or cancellation of an order or reservation

1. Cancellation of the order is only possible in writing by mail (with acknowledgement of receipt from ALIX) or registered letter addressed to the registered office of ALIX.

2. In case of cancellation or cancellation of the order by the client, the client will owe cancellation fees to ALIX. For this we apply the following rules, both for JARDIN & TABLE, from date of confirmation of the offer:

• > 6 months before the event: 10% of the agreed price incl. VAT
• between 6 months and 15 days: 40% of the agreed price incl. VAT
• < 15 days before the event: 60% of the agreed price incl. VAT

In case the order or reservation is cancelled by ALIX itself, ALIX shall owe the same compensation to the customer.

If the reservation of a party or event in JARDIN, TABLE or CHAMBRE includes the reservation of one or more rooms in B&B Chambre d’Amis, the following cancellation conditions apply to the reservation of the rooms:

• Generic conditions (reservation 1 or 2 rooms)
  • Between 14 and 7 days before arrival date : 1st night
  • Less than 7 days before arrival date: 100%
• Special conditions reservation 3 rooms
  • Between 14 and 0 days before arrival date: 100.00 %
  • Between 30 and 14 days before arrival date: 50.00 %.
  • More then 30 days before arrival: €25.00

3. The deposit paid by the client, where applicable, may be offset by ALIX against the cancellation fee due.

4. From the date of ALIX’s notice of default to pay the cancellation fee, default interest of 10% per annum shall be payable on the amount of this fee.

5. ALIX may without any compensation consider the contract terminated by right and without prior notice in case of bankruptcy, apparent insolvency and any other change to the legal or financial situation of the customer. In case of loss of creditworthiness (e.g. bankruptcy, application for judicial composition, state of liquidation, settlement of debts, etc. or the threat thereof), all not yet due invoices shall also become payable.

Article 08 – Invoicing & Payment.

1. The advance payment must be paid within the period specified on the advance invoice.

2. All other invoices are payable within 14 days to the account of Alix BV, Kortrijksesteenweg 206, 9000 Ghent, with account number BE37 0017 4243 3228 (GEBABEBB) and using the structured communication.

3. The correct invoicing details, possibly deviating from those on the order form, must be communicated by the customer in writing by e-mail when placing an order or making a reservation. After invoicing, they cannot be changed unless with an additional administrative cost of € 25.00 (excl. VAT). The customer accepts to receive a valid invoice both by post and by mail.

4. Any unpaid invoice shall, as of the due date, by operation of law and without notice of default, bear interest at 10% per annum until the date of full payment. In addition, a fixed compensation of 10% on the outstanding invoice amount, with a minimum of 100 euros (excluding VAT), shall be payable ipso jure and without notice of default, without prejudice to additional collection costs.

5. In deviation from and in addition to Art. 8.4, the following regulation shall apply to the customer-consumer (i.e. any natural person acting for purposes outside his trade, business, craft or profession) in the event of late payment:

1. If the Customer-Consumer has not paid his debt by the due date, interest on arrears and liquidated damages provided for in article 8.4. may only be applied after sending a formal notice in the form of a first reminder and after expiry of a period of at least 14 calendar days. If the reminder is sent electronically, the period of 14 calendar days commences on the calendar day following the day on which the reminder was sent to the customer-consumer. The customer-consumer must provide ALIX with an e-mail address to which the reminder can be sent. If the customer/consumer does not have an e-mail address, the reminder will be sent by physical mail. In this case, the aforementioned period of 14 calendar days starts on the third business day after the reminder is sent.
2. Regardless of whether the reminder referred to in Article 8.5.i is sent electronically or by physical mail, the delay interest shall begin to run from the calendar day following the day on which the reminder was sent to the customer-consumer.
3. No fee may be charged to the customer-consumer for the first reminder for non-payment of one due date.
4. At a minimum, the first reminder contains the following information:
   • The name or designation, and corporate number of the creditor company;
   • the balance due, the percentage and amount of default interest and the amount of liquidated damages that will be claimed in the event of non-payment within the 14 calendar day period referred to in art. 8.5.i;
   • a description of the product that gave rise to the debt, as well as the date on which the debt became due;
   • the period referred to in Article 8.5.i, within which the debt must be repaid before any costs, interest or compensation referred to in Article 8.4. may be claimed.
5. ALIX shall provide without delay, at the request of the customer-consumer, on a durable medium, all documentary evidence of the debt and all necessary information on how to file a dispute of the debt.
6. In case of total or partial non-payment of the debt after the expiration of the period referred to in Article 8.5.i, no payments other than those mentioned below may be claimed from the customer-consumer:

• the sum/balance due,
• the interest on arrears stipulated in Article 8.4, on the understanding that the interest rate claimed may not exceed the interest at the reference interest rate plus eight percentage points referred to in Article 5, second paragraph, of the Law of August 2, 2002 on combating late payment in commercial transactions. Delay interest is calculated on the sum/balance remaining to be paid,
• a lump-sum compensation, provided for in Article 8.4, the amount of the lump-sum compensation being limited, where appropriate, to the amounts permitted by law and consequently not exceeding:
  • € 20.00 if the balance due is less than or equal to € 150.00;
  • € 30.00 plus 10% of the amount due on the tranche between € 150.01 and € 500 if the balance due is between € 150.01 and € 500.00;
  • €65.00 plus 5% of the amount due on the tranche above €500.00 with a maximum of €2,000.00 if the balance due exceeds €500.00.

6. The late, incomplete or non-payment of one past due invoice shall make all non-due invoices due and payable. Without prejudice to the provisions of Article 05, if the invoice is not paid on the fifteenth day after a reminder has been sent, ALIX may unilaterally and extrajudicially terminate the contract with the client by means of a mere notification by registered letter, without prejudice to ALIX’s right to claim damages. In doing so, ALIX shall be entitled, inter alia, to immediately cease or discontinue the services.

7. To the extent the customer fails to comply with any payment terms or other obligations, ALIX has the right to suspend or defer its obligations in connection with other ongoing contracts between the parties.

8. Possible complaints regarding the invoicing must reach the ALIX registered office within 7 working days after the invoice date or, if article 8.5. applies, within 7 calendar days after sending the first reminder and this by registered letter to the address of the ALIX registered office.

9. Payments made by the customer shall be deducted from the oldest outstanding invoices. The customer undertakes – as long as one or more invoices remain outstanding – to provide security for the payment of said invoices at ALIX’s first request and in the financial form desired by ALIX.

Article 09 – Final number of persons

1. The final number of persons can be changed by the client up to 14 days before the event, either by mail at info@alix.gent with counterconfirmation by mail from ALIX, or by registered mail with receipt. ALIX will, if the occasion arises, charge the cost of reserving additional persons to the client.

2.

• TABLE: If fewer guests show up at the event than the number passed on to ALIX, the reserved number will be charged, with a min. of 15 adults.
• JARDIN: If fewer guests show up at the event than the number passed on to ALIX, the reserved number will be charged, with a min. of 40 adults (75 on Saturdays/(day before) holidays from May through September), unless otherwise agreed upon

3. If more guests show up at the event than the number notified to ALIX, the cost for the additional guests will be charged to the client.

4. Minimum number of people

• TABLE: min. 15 adults, max. 35 people (including children)
• JARDIN: min. 40 adults, max. 150 people (including children); during the day on Saturdays, Sundays or holidays in high season (early May to late September) min. 75 adults; max. 200 people for a standing formula (walking)
• Appearance as adults: from 12 years of age
• View as children: from 3 years to 12 years old

Article 10 – Locations

1. JARDIN: When an event is going on in the garden and conservatory, we ask guests not to enter the CHAMBRE’s screened garden area and the TABLE area.

2. TABLE: the restaurant and small terrace belong to the TABLE section. When reserving TABLE, we ask that you do not simply enter the garden area. As this is a separate rental location. The small terrace can be used in good weather for having the aperitif, the dining area takes place inside.

3. CHAMBRE: the first floor of the guesthouse, including terrace and delimited piece of garden. Excluding the guest rooms. When reserving CHAMBRE, we ask not to enter the garden area JARDIN. As this is a separate rental location. The small terrace can be used for having the aperitif in good weather, the dining area takes place inside. The privacy of guesthouse guests must be respected when booking CHAMBRE.

Article 11 – Room Dressing, Decoration & Timetable.

1. ALIX provides basic dressing.

• JARDIN: sitting pit with fire pit (only in the evening and weather permitting)
• TABLE: candles and flowers
• Additional or custom decoration can be discussed at additional cost.

2. If the client wishes to provide their own decorations, ALIX must receive a detailed plan indicating what materials will be used and how they will be installed. Immediately after the event, all decoration must be removed and the hall or garden must be left in its original state. The installation and removal of the client’s own decoration, will be done by the client himself and not by ALIX employees, unless otherwise agreed upon. The client is responsible for all damage caused to ALIX. Waste from own brought material must be taken away by the client, or can be left behind, subject to an additional charge of 100,00 € (excl. VAT).

3. It is not allowed to attach materials to walls, ceilings, furniture, floors or in the garden (trees, shrubs, soil, etc.), causing any damage to the building (e.g. drills, nails, screws, wells, candle wax…). The use of confetti and similar party materials are not allowed without the consent of ALIX. A surcharge for cleanup may be charged in such case.

4. For events, the client shall always submit in advance a detailed schedule containing the planned activities, after which ALIX shall confirm in writing by e-mail what can be applied to the event.

5. At the latest 15 days before the start of the event, the client must provide ALIX with, among other things, the table layout, if applicable, and other practical arrangements by mail (info@alix.gent), with acknowledgement of receipt from ALIX or by registered mail with receipt.

6. Time schedules must also be discussed and confirmed 15 days in advance (e.g. speeches, performances, etc.). If changes occur regarding the practical arrangements made (e.g. room furnishing and time schedules) that deviate from the reservation and are not communicated and confirmed in writing by e-mail at the latest 15 days in advance, ALIX may, if necessary, send an additional invoice to the client for the changes made.

7. In order to ensure a smooth organization, we ask the customer to comply with the agreements and time schedule made.

Article 12 – Entertainment

1. ALIX provides, unless otherwise specified, in its own establishments (JARDIN, TABLE and CHAMBRE) a basic installation for (background) music which is included in the price. We use SPOTIFY for this and give you the choice of sending a playlist in advance.

2. The customer can provide their own live band, the following conditions apply:

• Duration max. 1h30min, to be discussed in detail by mutual agreement
• Fully acoustic (without amplifiers)
• Before 6 p.m., to be discussed in detail by mutual agreement
• Notification at least 14 days in advance

3. Any other form of entertainment must be discussed in advance with ALIX.

4. ALIX offers a selection of bouncy castles online, a customer’s own bouncy castle is not allowed. ALIX has no responsibility regarding rented bouncy castles. The parties agree that the delivery of the relevant equipment constitutes an obligation of means on the part of ALIX. The latter dissociates itself from any malfunction or lack of quality. The customer is always free to check the items in advance, subject to agreement, and if necessary to make arrangements with the supplier.

5. The customer is responsible for the consequences caused by non-compliance with the house rules. If noise nuisance is established by the police, the customer will bear the responsibility for this.

6. The client shall indemnify ALIX for any damage to the supplied installations caused by his own actions or those of his guests.

Article 13 – Duration of event & Clean-up

Any event at ALIX’s location can go on from (we ask that you respect the peace of our neighbors
):

• JARDIN: 10:00 to 22:00. That is, the bar closes at 21:45 at the latest. The venue will remain accessible until 23:00 at the latest.
• TABLE: 10:00 to 23:00. That is, the bar closes at 10:45 at the latest. The venue will remain accessible until 23:30 at the latest.
• ALIX provides basic cleaning. The client must leave the location in the state in which it was offered. Extra waste, cigarette butts and crown corks have to be removed, glass and residual waste of own brought material can be left behind, subject to an extra charge of €100,00 (excl. VAT). Any damage will be charged for.

Article 14 – Smoking ban

By law, except in designated areas, there is a general ban on smoking in the premises and conservatory of ALIX. This must be respected by the client and his guests, failing which any resulting fines and penalties will be borne by him. ALIX also reserves the right, in the event of non-compliance with the smoking ban, to remove offenders from the premises, possibly with the assistance of the public officials authorized to do so. Please do not leave cigarette butts in the garden or the surroundings of our establishment. The necessary ashtrays are provided for this purpose. Feel free to ask for them.

Article 15 – Damages Caused & Indemnification.

1. The client is liable for any damage caused to the building, garden, terrace and all goods present inside or outside the building as a result of mistakes or carelessness committed by himself, his guests and any other person present before, after or during the event or working on his behalf. ALIX is also not responsible for theft, fire and accidents that would occur in the parking lot, inside the building or checkroom, garden and terrace.

2. The parties also agree that ALIX is released from any responsibility for, among other things, damage to and/or theft, disappearance or damage of vehicles located in or around the parking lot and the objects contained therein, such material or bodily damage caused to clients or third parties by the actions of himself, guests, any other person present before, after or during the event or working on his behalf, or by third parties.

3. Lost empties, cutlery, flowers, décor items and other materials owned by ALIX will also be charged to the client.

4. Unless otherwise agreed in writing, ALIX is also not responsible for the materials and products brought by the client himself. It is up to the customer to take out any insurance for the materials and products he brings himself.

5. The client shall indemnify ALIX for any damage caused as a result of (noise) nuisance and accepts the latter’s right to intervene when the legally permitted noise standards are exceeded. ALIX hereby has the option of stopping the event without being liable for compensation for any damage.

6. The client is solely responsible for the costs and settlement of copyright and neighboring rights with the relevant management companies (e.g.: SABAM in the case of live band), and will fully indemnify ALIX for all third party claims in this regard.

Article 16 – Force majeure

In case of impossibility to perform the agreement due to force majeure, the party invoking force majeure shall notify the other party of the force majeure situation as soon as possible. From then on, the performance of the obligations affected by the force majeure shall be suspended for the duration of the force majeure. In exchange for the amounts already paid, the customer will receive a voucher valid for 1 year from the date of issue in both TABLE, CHAMBRE and JARDIN. The issued voucher cannot be used to pay for a take-out meal or the consumption of a meal in the part of the restaurant open to the public.

Force majeure includes any event beyond a party’s reasonable control, including but not limited to: accidents, strikes, lockouts, government actions, epidemics, insurrections, war, lack of means of transportation, fire and breakage of machinery, failure of systems, shortage of labor in the market, failure of half of the necessary workers to appear…

Article 17 – Changed circumstances

If unforeseeable circumstances occur beyond the control of the parties that result in a significant disruption of the contractual balance of the agreement compared to the situation that existed at the time the agreement was signed, each party has the right to request the other party to renegotiate by registered letter. This registered letter shall be sent within thirty (30) calendar days of the occurrence of the unforeseeable circumstances.

The existing agreement shall continue to apply until the parties have signed a written agreement on the amendments, but its execution shall be suspended while negotiations continue. If the parties have not reached an agreement within sixty (60) calendar days of the request for renegotiation, each party shall have the right to terminate the agreement immediately, free of charge and without judicial intervention by registered letter. The fee for the services provided by ALIX prior to the termination of the agreement shall remain payable by the Customer.

Article 18 – Encumbrance

Under no circumstances may the purpose of the event as agreed with ALIX be unilaterally changed by the client. The client undertakes to safeguard the image of ALIX from any possible defilement, such as (non-exhaustive list): noise, vandalism, quarrels and
such. The customer will have to pay damages to ALIX in case a defilement of any kind damages ALIX’s image. This compensation will be assessed by ALIX according to the damage suffered by it.

Article 19 – Copyright

For any use of the name ALIX or of the associated operating names, photo material belonging to the BV, the logo of ALIX or the trademark, prior written consent must be obtained from ALIX. If any recordings will be made during an event, ALIX must be notified.

Article 20 – Security

1. For all events at ALIX’s establishments, safety is paramount. A comprehensive instruction regarding safety will be given to the organizer or person in charge prior to the start of the event. Changes may occur in each event if required by
safety factors.

2. Each participant is also expected to exercise due vigilance and safety himself and follow the instructions. If the organizer allows the event to begin, it is presumed that he has received the aforementioned comprehensive instructions at that time.

3. Fire Safety – All entrances and exits to the garden and hall must be clear at all times. Any form of decoration must be discussed with ALIX in advance. No thumb tacks and/or nails may be used. No decoration may be attached to the ceiling. The use of: confetti, flammable paper tablecloths/ runners, heat emitting devices, fireplaces, indoor/outdoor fireworks, incense and/or any form of decoration involving fire is strictly prohibited. If violations are found, the customer must notify a member of ALIX staff as soon as possible, they will assess the situation and take the necessary steps. Any breach or attempted breach of the above statements regarding fire safety will result in the immediate cessation of activity. The rent, advances and consumption will also be due upon cessation.

Article 21 – Insurance

1. Fire Insurance – ALIX has fire insurance in accordance with legislation for the
TABLE, JARDIN & CHAMBRE locations.

2. If a party or event is organized that, by its nature, involves an increased risk of accidents or damage compared to a regular party or event (such as a wedding party, a staff party, etc.), the client is responsible for taking out the necessary insurance to cover the risks.

3. The client shall indemnify ALIX for all risks and damages that may arise during the event or party. Examples of insurances to be taken out by the client are: accident insurance, civil liability insurance, contractual liability insurance….

4. ALIX has the regular BA Clearance.

Article 22 – Nullity of provisions

If one of these General Terms and Conditions should prove to be void and/or unenforceable, the other conditions shall nevertheless remain in full force. The client and ALIX shall consult in order to agree on a new provision to replace the void or voided provision
, whereby the purpose and intent of the void or voided provision shall be taken into account as much as possible. ALIX reserves the right to modify or update the general terms and conditions at any time, without prior notice.

Article 23 – Contestation

1. Any change after confirmation of the offer must be communicated to us in writing by mail, with a counter-notification from ALIX. Verbal agreements cannot create a commitment.

2. Any complaints regarding the event must be formulated within 7 days after the date of the event. Complaints and/or disputes of any kind shall not entitle the client to suspend the fulfillment of his obligations to ALIX, nor to cancel the order. If the complaint is justified, the maximum liability of ALIX will in any case not exceed the price of the service and ALIX will have the choice, if possible, to adjust the defective or non-conforming service, or to compensate the client for the direct damage suffered by him (limited to a maximum of the price of the relevant cost of the service).

3. Any dispute of a contract with ALIX shall be governed by Belgian law whereby only the courts of the registered office of ALIX are competent to settle disputes, regardless of the nature and place of performance of the contract.